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Important information about your order

Once you have finished placing your order, it should arrive in the next 7-10 business days.


Please note that resource quantities may be adjusted to align with order limits outlined in CATIE Ordering Centre policies, and availability of some resources may be limited. We will contact you directly if we are unable to fulfil your order.


All items are shipped in plain packaging bearing only the return address of the distributing warehouse. By submitting an order, you provide consent to be contacted by CATIE about your order, or to receive information about CATIE and its services.


If you have additional questions about your order, please contact our CATIE Ordering Centre at 1-800-263-1638 or orderingcentre@catie.ca

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* Please note that some resources available through the Ordering Centre contain language, information and images related to sexuality and drug use, and may not be intended for people of all ages. CATIE ensures that these resources, developed to help prevent the transmission of HIV, hepatitis C and other infections, are written and reviewed by health experts for content accuracy. Organizations ordering these materials must review them to determine that the content is appropriate for their intended audience. Production of this website has been made possible through a financial contribution from the Public Health Agency of Canada.

© 2025 CATIE, Canada's source for HIV and hepatitis C information. All Rights Reserved.