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Frequently Asked Questions about CATIE's Ordering Centre

How do I order publications?

To browse resources by subject, use the Search function in the top right-hand corner of the Ordering Centre page or use the navigation bar to the left.

All publications that display an "Order" tab can be ordered.

Once you click on the shopping cart icon, a single copy of the selected publication is automatically placed in your cart. To order more copies of the same publication, type the number you require in the box provided.

Once you have finished selecting all the publications you wish to order, click "Checkout" in the bottom right corner of the screen. You will then be taken to the Checkout Personal Info page.

If you prefer to place your order by phone, or to speak with someone regarding your resource needs, please contact our Resources Coordinator at 1-800-263-1638; info@catie.ca.

Are there any limits on quantities I can order?

Due to the limited availability of certain items in the Ordering Centre, we are not able to provide all resources in unlimited quantities. In the event that we are unable to provide the quantity you have requested, we may adjust your order.

If you should have further questions about your order, please feel free to contact our Resources Coordinator at 1-800-263-1638; info@catie.ca.

How much will shipping cost me?

CATIE currently sends items within Canada at no charge using the least expensive form of shipping.

How much will resources cost me?

There is no charge; all resources distributed through the CATIE Ordering Centre are free to Canadian residents.

How quickly will I receive my order?

You should receive your order within 10 business days. Shipments leave CATIE's distribution centre within 2 business days of the placement of your order. The arrival of your order at the address you have provided will depend on the location and carrier selected.

Are the resources in CATIE's Ordering Centre also available electronically?

Most of the resources in CATIE's Ordering Centre are available as PDFs. If your computer is unable to read PDF files, you can download Adobe Acrobat Reader.

What if I can't find what I'm looking for?

If you would like assistance locating a particular resource or discussing your resource needs, please contact our Resources Coordinator at 1-800-263-1638; info@catie.ca.

What about my privacy?

Except to complete your requested order, CATIE does not share your personal information with third-party organizations. All personal information collected through online orders is erased by our distribution centre on a bi-weekly basis.

From time to time, CATIE may contact organizational users of the Ordering Centre regarding specific publications they have ordered. Contact will only be made to gather information that will assist us in improving our publications or services. Individual users of the Ordering Centre will not be contacted.

All items are shipped in a plain brown envelope. There is no indication that the envelope or box has come from CATIE. The only return address printed on the envelope is that of the distribution centre.

What if I know of a resource that hasn't been included in CATIE's Ordering Centre?

If you wish to suggest a resource for inclusion in the Ordering Centre collection, please contact our Resources Coordinator at: orderingcentre@catie.ca or info@catie.ca; 1-800-263-1638.

What steps have been taken by CATIE to protect the environment in fulfilling orders placed through the Ordering Centre?

CATIE has engaged the services of Gilmore for all our distribution services.

Gilmore is Forest Stewardship Council (FSC) certified and has also achieved its certification under the environmental standard ISO 14001-2004 for Environmental Management Systems.

Gilmore has made the commitment to make reduction, reuse and recycling the guiding principle by which it achieves its objectives of environmental responsibility. By integrating environmental considerations into business planning and decision making processes, the intention of Gilmore is to reduce waste, increase productivity and profitability while upholding the commitment to environmental leadership.

Gilmore has an extensive and measurable commitment to being environmentally responsible. It utilizes and reports on its consumption of FSC certified papers that are derived from managed forests. Its overall process driven approach has resulted in measurable environmental benefits. As part of its Environmental Management System, it monitors its carbon emissions, hydro consumption, gas consumption, landfill waste, recycled waste and landfill diversion percentage. They are very proud to document that in 2011, 2012, 2013 and 2014, they realized a negative carbon footprint.